Q. Why do you remove the dust in your rug cleaning process?
A. Softly removing abrasive particulates greatly improves our ability to succeed.
Q. Can you remove any or all stains?
A. Sometimes yes, sometimes no. Every rug is different but your rug is very clean and fresh.
Q. Is it true you will save me money if I bring my rugs to your facility?
Q. Do you offer a pick-up and delivery service that re-spreads the rugs out for us?
Q. What does your 100 % money back guarantee cover?
A. Pet odor decontamination is more expensive than cleaning however if it does not work its FREE.
Q. Will my rug stain and fade?
A. All rugs are subject to fading from sun exposure. Carpets woven with vegetable dyed wools will be more forgiving where exposure is concerned than carpets woven with synthetic dyes. It’s always a good idea to protect you valuable carpets/furniture from sun damage by way of window treatments readily available today.
Q. What can I do when my fringes begin to wear away?
A. There are two things that can be done to repair fringe depending on the construction (machine made, handmade, or tufted) and the value of a carpet. A handmade if might warrant reweaving the fringe back into the rug. For a machine made or tufted rug we are able to replace you worn fringe with brand new pre-made fringe at very reasonable prices.
Q. How often should I vacuum my carpet?
A. A vacuum cleaner is your rugs best friend! Weekly vacuuming can greatly reduce the dulling of colors in a carpet that happens due to the collection of dust in the pile. Vacuuming will also extend the life of your carpet by removing harmful dirt and grit that over time will break the wool and cause a rug to wear prematurely. If your house is full of activity with children, pets, etc. the more you vacuum, the better your carpet will look and the longer it will last.
Q. Why are most oriental rugs made with wool?
A. Because of its beauty and durability is the short answer. The longer answer includes the fact that wool is more resistant to foot traffic than any other fiber. Wool hides dry soil naturally and is not adversely affected by it for quite some time. Wool is a great insulator- in the winter your home will be warmer inside and in the summer it will be cooler. Be aware that there are different qualities of wool and the less expensive wools will stains easily and may not be the first choice where children and pets are present.
You can be sure to be served at The Rug Wash
Call us at 502-603-8030 or 859-806-8961 or 859-705-8665
Open Daily 10 am to 6 pm
Saturday 10 am to 2 pm
100% money back guarantee on Pet Odor Decontamination